Quality Policy

International Assessment Bureau is committed to delivering certification services that are competent, consistent, impartial and valuable to the organisations we work with.

Quality Policy Statement

We will plan, perform and manage our certification activities in accordance with the requirements of ISO/IEC 17021-1:2015, applying consistent, objective and evidence-based judgement at every stage, from application through to surveillance and recertification.

Our Objectives

• Competence — ensure auditors and decision-makers have the knowledge, training and sector experience needed to assess conformity reliably.
• Impartiality — identify and manage any risk to objectivity, as set out in our Impartiality Policy.
• Confidentiality — protect client information obtained during the certification process and only use or disclose it as permitted by the client or required by law.
• Consistency — apply certification requirements consistently across clients, sectors and audit teams.
• Continual Improvement — review our processes, complaints, appeals and client feedback regularly, and act on what we learn.

This policy is reviewed by management to confirm it remains suitable to the purpose and direction of International Assessment Bureau, and is communicated to all our personnel.