International Assessment Bureau operates and manages its certification activities in line with the requirements of ISO/IEC 17021-1:2015, the international standard that sets out the requirements for bodies providing audit and certification of management systems. The process below outlines, at a high level, how an organisation's management system is assessed and certified.
The process begins with an application describing the organisation, its activities, sites and the scope of certification being sought. We review this information to confirm the scope is clearly defined and that we have the competence and resources to carry out the assessment.
An audit team is assigned based on competence in the relevant standard and sector, and is checked for any conflict of interest before the engagement proceeds. An audit plan and timetable is agreed with the client.
A documentation and readiness review is carried out to confirm the management system has been designed to meet the requirements of the relevant standard and that the organisation is ready to proceed to the Stage 2 audit.
An on-site (or remote, where justified) audit is conducted to evaluate the implementation and effectiveness of the management system, including a review of objective evidence, interviews with personnel, and verification of conformity with the applicable standard.
The certification decision is made by a competent person or panel who was not involved in conducting the audit, based solely on the audit findings and evidence, in line with the impartiality requirements of ISO/IEC 17021-1.
Once a positive certification decision is made, a certificate is issued that states the certified standard, the scope of certification, and the certificate's validity period.
Certification is maintained through periodic surveillance audits, typically annually, to confirm the management system continues to meet the requirements of the standard. A full recertification audit is carried out before the end of each three-year certification cycle.
International Assessment Bureau Management is committed to ensure that the all Management system Certification activities are undertaken in an impartial and unbiased manner's International Assessment Bureau personnel either internal or external committees...
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The purpose of this procedure is to outline the process that should eventuate in the event that a complaint or appeal is received from customers, certified organizations and other parties in regards to the rules, policies, procedures , certification decisions, or overall International Assessment Bureau operations.